Just going offline for a bit, because your safety is our top priority

Perhaps you were trying to order some dog food when you suddenly found yourself facing a closed digital door. Our online shop was temporarily unavailable yesterday. That’s a nuisance, especially when you can already see the bottom of the food bag. We’d like to explain why we decided to do this.

What was going on?

Serious security vulnerabilities have been discovered in PHP, software used by many websites and online shops. Our online shop also uses this software. Therefore, in consultation with our ICT partner decided to take the online shop offline temporarily as a precaution.

In this way, we minimised the risk of malicious actors exploiting the vulnerabilities.

Your data deserves to be looked after

When you place an order with Puro, you entrust us with your personal details, such as your name, address and contact details. We are committed to handling this information with the utmost care. In the event of a serious security risk, we will therefore take appropriate measures, even if this means you are temporarily unable to place an order.

We understand that this has caused some inconvenience. You simply want to be able to rely on the food for your dog. However, protecting our customers and their data was the deciding factor in our decision to temporarily close the online shop.

Thank you for your patience

We believe it is important to be open about what has happened and why this decision was taken. Even when there are issues going on behind the scenes.

Were you unable to place an order due to the disruption, or do you have a question? Please feel free to get in touch with us. We’d be happy to help you work through your ideas.

Thank you for your understanding and your trust in Puro.

Team Puro Petfood