vandenhoeck sabrina
Thank you, good chunks.
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Customer service
On this page you will find answers to the most frequently asked questions.
If your question isn’t listed here, you can contact us contact form Fill in the form. Or call +31(0)497 517 614. We are available on weekdays from 10 a.m. to noon and from 1 p.m. to 4 p.m.
Our 20 kg bags are no longer available in the online shop. Our carrier can no longer deliver parcels of this weight due to the working conditions of parcel delivery drivers. We will therefore be offering the feed in bags of up to 15 kg from now on.
Since October 2025, we have been charging a contribution towards postage costs. The cost of parcel delivery has risen sharply in recent years. We have chosen not to incorporate these costs fully into our product prices, but to state the delivery charge separately. This ensures it remains clear how much you are paying for the pet food and how much for the delivery.
We understand that this may mean an order ends up costing more than before, especially if you previously ordered a 20 kg bag with free delivery.
Do you have any questions about the cost of your order? Please feel free to contact our customer service team. We’ll be happy to help you sort it out.
Personal advice
Talk to our nutrition experts
Leave your details
Do you have a question or want personalised advice? Leave your details and we will get back to you as soon as possible.
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sandra Letschert
The breeder I got my Golden Retriever puppy from fed him Puro Puppy 30/14.
The little one loves it.
Miriam Reinhardt
We were first introduced to Puro when we won a prize at the dog show in Someren on 20 April 2024. We then immediately ordered wet food in sausage form to complement the dry food. The consistency of the wet food is also excellent - firm and easy to portion. We will definitely order more often in the future.
restoration duke Bv
best feed for your animal top product
Berbel Mink - van Delft
Very at peace fast delivery and a good healthy kibble!
Christoph Mannaerts
Smooth handling! The food is enjoyed by our Marcel ...
Maartje Den Adel
Fast delivery, nice contact!
Glenn Saudemont
Perfect delivery timing
It’s not as expensive as you’d think
We’re looking forward to a cheaper site …
Lotte van Leeuwen
Super fast delivery, good kibble with the right ingredients and my dog likes it a lot 🙂 🙂 ...
Bennie Brohm
I am very satisfied always everything,honour well arranged no problem with ordering and dog finds it all very tasty and is primal healthy
Jean-pierre De Bock
Super fast delivery well packed
And the dogs very happy with the tasty kibble (already 10 years)
Ingrid Verschaeren
Very fine kibble for our 2 ODH....they have a nice coat and find the kibble HUGE. Bin is so empty...not a crumb left in it!!!
Nancy Celery
Fast delivery and good food for my dog.
Maria Jaspers
Blikzum likes the kibble.
She’s growing fast
mystery (moostery)
Super fast delivery ordered yesterday and received today despite the holiday period
vandenhoeck sabrina
Thank you, good chunks.
sandra Letschert
The breeder I got my Golden Retriever puppy from fed him Puro Puppy 30/14.
The little one loves it.
Miriam Reinhardt
We were first introduced to Puro when we won a prize at the dog show in Someren on 20 April 2024. We then immediately ordered wet food in sausage form to complement the dry food. The consistency of the wet food is also excellent - firm and easy to portion. We will definitely order more often in the future.
restoration duke Bv
best feed for your animal top product
Berbel Mink - van Delft
Very at peace fast delivery and a good healthy kibble!
Christoph Mannaerts
Smooth handling! The food is enjoyed by our Marcel ...
Maartje Den Adel
Fast delivery, nice contact!
Glenn Saudemont
Perfect delivery timing
It’s not as expensive as you’d think
We’re looking forward to a cheaper site …
Lotte van Leeuwen
Super fast delivery, good kibble with the right ingredients and my dog likes it a lot 🙂 🙂 ...
Bennie Brohm
I am very satisfied always everything,honour well arranged no problem with ordering and dog finds it all very tasty and is primal healthy
Jean-pierre De Bock
Super fast delivery well packed
And the dogs very happy with the tasty kibble (already 10 years)
Ingrid Verschaeren
Very fine kibble for our 2 ODH....they have a nice coat and find the kibble HUGE. Bin is so empty...not a crumb left in it!!!
Nancy Celery
Fast delivery and good food for my dog.
Maria Jaspers
Blikzum likes the kibble.
She’s growing fast
mystery (moostery)
Super fast delivery ordered yesterday and received today despite the holiday period
Sascha s
Excellent service. It worked perfectly. Our dog loves it.
jonathan nicosia
The best kibble.
Orders are often dispatched and delivered the next working day.
Highly recommended.
Dorien B
A satisfied customer! The delivery is always smooth and the price-quality ratio is also correct. But most importantly: my dog loves the dog food and eats his bowl with great enthusiasm. Happy dog, happy owner!
Mart Kapteijns
Our dog loves puro and looks super
sabina van buuren
Always very fast delivery.
Beautiful products!
Hans Schagen
Fast delivery and our puppy loves this food
Wilma Bertels
My doggies love Puro salmon and do very well on it
Cornelis pike
Very nice company with nice people. Coffee is always hot! Beautiful location
francois de smedt
top delivery of puro and dpd always
Rudy Van Esch
Hi nice company to work with and if you have any questions they respond quickly for good advice
Guus van Bree
Customer-focused: Friendly people from Brabant
Value for money: Just right
Quality: High standard
Margret
It’s a great company and the service is good. They’re also helpful and friendly. The cat food is perfect and affordable.
Kind regards, Margret Greiner
Delphine Greve
Very friendly service. Had good advice and thought along with the puro nutritionist. Dog eats well again and no longer suffers from her intestines!
Vera Zuidhof
Super nice service and good quality kibble. Everyone is incredibly friendly and thinks along to choose the best food for our dear four-legged friend (Heidewachtel). Thanks team Puro!
Jo Vandersteen
Great experience with PURO! Easy ordering and fast delivery, plus our dog loves their food. Top quality and service!
Sascha s
Excellent service. It worked perfectly. Our dog loves it.
jonathan nicosia
The best kibble.
Orders are often dispatched and delivered the next working day.
Highly recommended.
Dorien B
A satisfied customer! The delivery is always smooth and the price-quality ratio is also correct. But most importantly: my dog loves the dog food and eats his bowl with great enthusiasm. Happy dog, happy owner!
Mart Kapteijns
Our dog loves puro and looks super
sabina van buuren
Always very fast delivery.
Beautiful products!
Hans Schagen
Fast delivery and our puppy loves this food
Wilma Bertels
My doggies love Puro salmon and do very well on it
Cornelis pike
Very nice company with nice people. Coffee is always hot! Beautiful location
francois de smedt
top delivery of puro and dpd always
Rudy Van Esch
Hi nice company to work with and if you have any questions they respond quickly for good advice
Guus van Bree
Customer-focused: Friendly people from Brabant
Value for money: Just right
Quality: High standard
Margret
It’s a great company and the service is good. They’re also helpful and friendly. The cat food is perfect and affordable.
Kind regards, Margret Greiner
Delphine Greve
Very friendly service. Had good advice and thought along with the puro nutritionist. Dog eats well again and no longer suffers from her intestines!
Vera Zuidhof
Super nice service and good quality kibble. Everyone is incredibly friendly and thinks along to choose the best food for our dear four-legged friend (Heidewachtel). Thanks team Puro!
Jo Vandersteen
Great experience with PURO! Easy ordering and fast delivery, plus our dog loves their food. Top quality and service!
2025-10-1
From the beginning, I have been feeding my puppy Jeda Puppy Premium kibble and she is doing great on it. For her future service dog career, she still needs to grow well and... Lees meer
From the beginning, I have been feeding my puppy Jeda Puppy Premium kibble and she is doing great on it. For her future service dog career, she still needs to grow well and with one bag of Puro, she more than doubled in weight (from 7 to over 15 kilos). So just ordered another two bags to last for the time being ... Lees minder
2026-02-24
Our Rhodesian Ridgeback Guus has been eating Puro kibble since birth. Every day is a treat for him. His coat stays beautiful and he never has any intestinal complaints. Highly recommended for... Lees meer
Our Rhodesian Ridgeback Guus has been eating Puro kibble since birth. Every day is a treat for him. His coat stays beautiful and he never has any intestinal complaints. Highly recommended for this breed Lees minder
2025-03-12
We have been ordering kibble from Puro for over 10 years. We have a 10-year-old Labrador. It is our second labrador. From the breeder, we were advised to... Lees meer
We’ve been ordering Puro dry food for over 10 years. We have a 10-year-old Labrador. He’s our second Labrador. The breeder advised us to order Puro Croc Premium 26/16 kibble. This was because of the kibble’s nutritional composition, particularly the protein content. Compared to our previous Labrador, we’ve noticed that our dog is much livelier, incredibly healthy, and has no problems with bones or muscles. His coat also remains beautiful (it even shines). We keep a close eye on the dog’s weight ourselves. But combining that with this kibble for almost 10 years means we now have an older dog who is still very energetic and full of life. People don’t believe our dog is already 10 years old if they don’t know her. Compared with our previous Labrador and our 10 years’ experience with this kibble, we can only highly recommend it – certainly for a Labrador. It’s also great that the kibble can be ordered directly from Puro. It’s delivered to your door, so distance isn’t an issue if the kibble isn’t available locally.
The photo of the dog on the heath is from September 2024, when she was nearly 10! The photo in the snow was taken last week. Lees minder
2026-03-09
We are hugely satisfied with this dog food. Very good value for money with the right protein ratio, recommended by the breeder. Our spayed energetic 2-year-old Old German Shepherd has a nice... Lees meer
We are hugely satisfied with this dog food. Very good value for money with the right protein ratio, on the breeder's recommendation. Our spayed energetic 2-year-old Old German Shepherd has a beautiful shiny coat and her weight remains perfectly balanced. Definitely highly recommended! Lees minder
2026-03-02
My Buddy is now 1year and 3months and from puppyhood he has been taking food from PURO pellets. I got it from a comrade who works with all the animals every day,... Lees meer
My Buddy is now 1year and 3months and from puppyhood he has been on PURO pellets. I got this advice from a comrade who works with all the animals every day because the food would have a lot of balance. And my Buddy is always super happy when he knows it's feeding time ... Lees minder
2026-03-04
Fantastic kibble, delivered quickly and neatly.
We’ve recently got a puppy, who was absolutely thrilled with the box of 15 kg of Puro puppy kibble. Wow!
