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Orders placed on working days before 1.00 pm will be dispatched the same day.

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Feed Satisfaction

Not satisfied? We’ll sort it out.

Not happy with our kibble? Then we’ll sort it out for you. Don’t like the food, or is your dog not happy with it? Let us know. We’d be happy to work with you to find something that does work, such as a different type of kibble. Would you rather just have your money back? That’s fine too. You’ll receive a full refund of the purchase price, including delivery costs.

Step 1: Sign up

Please fill in the form below with your order number and your experience. Would you be open to advice on a different type of kibble? If so, please let us know, and we’ll be happy to help you find the right solution.

Step 2: Return the kibble

You will receive an email straight away containing the return address and instructions.

Step 3: Refund

As soon as we have received your return, we will refund you within 5 working days.

Register your return

Name(Required)

First Last

Email address(Required)

Order number(Required)

Which bags of kibble would you like to return?(Required)

What didn’t you like? Please tell us briefly about your experience or your dog’s experience.(Required)

Telephone number (optional)

Consent to be contacted

Yes, Puro may contact me to discuss what went wrong and to help find a solution. This is voluntary and will not affect your refund.